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Christie Medical Clinic

Christie Medical Clinic in Illinois hired Klemmer and Associates' Klemmer Corporate Services because their executives were unable to get management to commit to their goals and lower overhead. They had been working on buy-in for 12 years on several projects. Our training incorporated a measurement matrix to track results in two primary areas: to lower overhead by 4% or more and reduce patient complaints by 10% or more. Actual results yielded a 6% reduction in overhead and a reduction in patient complaints by 12%. Following our training, Christie Clinic experienced double-digit growth for the first time in 20 years and has sustained double-digit growth every year since our training. Christie also yielded a $500,000 savings within 2 months and over $1,000,000 within six months, with no reduction of head-count.

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