REFUND POLICY

Champions Workshop: Not refundable except in the event of class cancellation. 

Personal Mastery: In order to qualify for a refund from Personal Mastery you get to attend all sessions of all three days of the seminar. When you attend the training in full, if you decide that within 30 days after the course you have created no value from attending, you may make a written request for a refund from our office and provide proof of payment. At that point Klemmer will refund the tuition amount in which you paid for the class. If you enrolled for your Personal Mastery using the payment plan option, the initial deposit paid per person is non-refundable and non-transferable. If you have chosen this option, failure to complete the terms of the payment plan voids any discount associated with this offer. Klemmer cannot accept checks dated within 10 business days of the start date associated with the Personal Mastery identified on this form. Class size may be limited and payment in full is required to hold your seat. Should you be unable to attend the Personal Mastery as identified herein all tuitions can be used to attend a Personal Mastery at a future time. To request a refund on eligible tuitions, our policy requires you to send a letter requesting the refund and proof of payment to our corporate offices attn: Accounting Department. For refunds, please call the Personal Mastery department at 1-800-577-5447. 

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Advanced Leadership Seminar: The initial $500.00 of your Advanced Leadership Seminar (“ALS”) tuition is non-refundable upon receipt by Klemmer. All tuition is non-transferable. Tuition must be paid in full within 5 business days of completing Personal Mastery to be eligible for any discount offered at Personal Mastery after which the full tuition applies. Class size may be limited and payment in full is required to reserve your seat at ALS. All tuition is non-refundable after 180 calendar days of the date the initial payment is made. If you are unable to attend ALS on the date specified on this form, your fully paid tuition can be used to attend ALS at a future time. All requests for refunds on refund-eligible tuition must be requested in writing with proof of payment and received by our corporate offices, attn: Accounting Department, within 180 calendar days of date of the initial payment. Please call the ALS department at 1-800-577-5447 with any questions. Void where prohibited by law. This is a personal growth seminar. It is in no way a medical model designed to fix psychological problems. It is about you attaining the success that you desire. 

Modification Fee Policy: Once a student has confirmed the Advanced Leadership Seminar ("ALS") date that the student is attending a Seminar class with Klemmer Administrative Staff, that date is the student’s Seminar Attendance Date. A student may modify the Seminar Attendance Date one time free of charge. Any subsequent modification of the Seminar Attendance Date will result in an administrative Modification Fee charged to the student, which Modification Fee shall be paid by the student before the Seminar Attendance Date is rescheduled. If the Seminar Attendance Date is rescheduled to an earlier date (brought forward), the student shall pay a Modification Fee of seventy-five dollars ($75.00). If the Seminar Attendance Date is rescheduled to a later date (postponed), the Modification Fee shall be two hundred dollars ($200.00).

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Heart of the Samurai: The initial $500.00 of your Heart of the Samurai Seminar (“Heart”) tuition is non-refundable upon receipt by K&A. All tuition is non-transferable. Tuition must be paid in full within 15 business days of completing the Advanced Leadership Seminar (“ALS”) to be eligible for any discount offered at ALS after which the full tuition applies. Class size may be limited and payment in full is required to reserve your seat at Heart. All tuition is non-refundable after 180 calendar days of the date the initial payment is made. If you are unable to attend Heart on the date specified on this form, your fully paid tuition can be used to attend Heart at a future time. All requests for re funds on refund-eligible tuition must be requested in writing with proof of payment and received by our corporate offices, attn: Accounting Department, within 180 calendar days of date of the initial payment. Please call the Heart department at 1-800-577-5447 with any questions. Void where prohibited by law. This is a personal growth seminar. It is in no way a medical model designed to fix psychological problems. It is about you attaining the success that you desire.

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Modification Fee Policy: Once a student has confirmed the Heart of Samurai Seminar ("Heart") date that the student is attending a Seminar class with Klemmer Administrative Staff, that date is the student’s Seminar Attendance Date. A student may modify the Seminar Attendance Date one time free of charge. Any subsequent modification of the Seminar Attendance Date will result in an administrative Modification Fee charged to the student, which Modification. Fee shall be paid by the student before the Seminar Attendance Date is rescheduled. If the Seminar Attendance Date is rescheduled to an earlier date (brought forward), the student shall pay a Modification Fee of seventy-five dollars ($75.00). If the Seminar Attendance Date is rescheduled to a later date (postponed), the Modification Fee shall be two hundred dollars ($200.00).

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Samurai Camp: The initial $1000.00 of your Samurai Camp Seminar tuition is non -refundable upon receipt by K&A. All tuition is non-transferable. Tuition must be paid in full within 15 business days of completing the Heart of the Samurai Seminar (“Heart”) to be eligible for any discount offered at Heart after which the full tuition applies. Class size may be limited and payment in full is required to reserve your seat at Samurai Camp. All tuition is non-refundable after 180 calendar days of the date the initial payment is made. If you are unable to attend Samurai on the date specified on this form, your fully paid tuition can be used to attend Samurai Camp at a future time. All requests for refunds on refund-eligible tuition must be requested in writing with proof of payment and received by our corporate offices, attn: Accounting Department, within 180 calendar days of date of the initial payment. Please call the Heart department at 1-800-577-5447 with any questions. Void where prohibited by law. This is a personal growth seminar. It is in no way a medical model designed to fix psychological problems. It is about you attaining the success that you desire. 

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Modification Fee Policy: Once a student has confirmed the date that the student is attending a Samurai Camp Seminar class with Klemmer Administrative Staff, that date is the student’s Seminar Attendance Date. A student may modify the Seminar Attendance Date one time free of charge. Any subsequent modification of the Seminar Attendance Date will result in an administrative Modification Fee charged to the student, which Modification
Fee shall be paid by the student before the Seminar Attendance Date is rescheduled. If the Seminar Attendance Date is rescheduled to an earlier date (brought forward), the student shall pay a Modification Fee of
seventy-five dollars ($75.00). If the Seminar Attendance Date is rescheduled to a later date (postponed), the Modification Fee shall be two hundred dollars ($200.00).

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Playful Mastery: The initial $100.00 payment of Playful Mastery tuition is non-refundable upon receipt by Klemmer. All tuition is non-transferable. Tuition must be paid in full within 10 business days of the date of any offered discount to be eligible for the discount after which the full tuition applies. Klemmer cannot accept checks dated within 10 business days of the start date of the Playful Mastery identified on this form. Class size may be limited and payment in full is required to reserve a seat. All tuition is non-refundable after 180 calendar days of the date the initial payment is made or once the family identified on this form has begun the Playful Mastery, whichever is first to occur. If the family identified on this form is unable to attend Playful Mastery on the date specified on this form, the fully paid tuition can be used to attend Playful Mastery at a future time. All requests for refunds on refund-eligible tuition must be requested in writing with proof of payment and received by our corporate offices, attn: Accounting Department, within 180 calendar days of date of the initial payment. Please call the Playful Mastery department at 1-800-577-5447 with any questions. Void where prohibited by law. This is a personal growth seminar. It is in no way a medical model designed to fix psychological problems. It is about you attaining the success that you desire.

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Youth Leadership Camp: The initial $500.00 payment of Youth Leadership Camp ("YLC") tuition is non-refundable upon receipt by Klemmer. All tuition is non-transferable. Tuition must be paid in full within 10 business days of the date of any offered discount to be eligible for the discount after which the full tuition applies. Tuition must be paid in full before YLC begins. Klemmer cannot accept checks dated within 10 business days of the start date of the YLC identified on this form. Class size may be limited and payment in full is required to reserve a seat at YLC. All tuition is non-refundable after 180 calendar days of the date the initial payment is made or once the teen identified on this form has begun the camp, whichever is first to occur. If the teen identified on this form is unable to attend YLC on the date specified on this form, the fully paid tuition can be used to attend YLC at a future time. All requests for refunds on refund-eligible tuition must be requested in writing with proof of payment and received by our corporate offices, attn: Accounting Department, within 180 calendar days of date of the initial payment. Please call the YLC department at 1-800-577-5447 with any questions. Void where prohibited by law. In completing this enrollment form, I acknowledge and fully understand and agree to the terms and conditions of the tuition/refund policy.

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Youth Leadership Camp 2.0: The initial $500.00 payment of Youth Leadership Camp 2.0 (“YLC 2.0”) tuition is non-refundable upon receipt by Klemmer. All tuition is non-transferable. Tuition must be paid in full within 10 business days of the date of any offered discount to be eligible for the discount after which the full tuition applies. Tuition must be paid in full before YLC 2.0 begins. Klemmer cannot accept checks dated within 10 business days of the start date of the YLC 2.0 identified on this form. Class size may be limited and payment in full is required to reserve a seat at YLC 2.0. All tuition is non-refundable after 180 calendar days of the date the initial payment is made or once the teen identified on this form has begun the camp, whichever is first to occur. If the teen identified on this form is unable to attend YLC 2.0 on the date specified on this form, the fully paid tuition can be used to attend YLC 2.0 at a future time. All requests for refunds on refund-eligible tuition must be requested in writing with proof of payment and received by our corporate offices, attn: Accounting Department, within 180 calendar days of date of the initial payment. Please call the YLC department at 1-800-577-5447 with any questions. Void where prohibited by law. In completing this enrollment form, I acknowledge and fully understand and agree to the terms and conditions of the tuition/refund policy.

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SEMINAR CLASS RESCHEDULING POLICY

Klemmer Seminars (“Seminars”) are scheduled in advance to both provide each student with a choice of class dates to attend a Seminar and to allocate the necessary resources per student to ensure each Seminar class takes place. As part of the enrollment process, students choose a Seminar Attendance Date at the time of enrollment in the Advanced Leadership Seminar (“ALS”), Heart of the Samurai (“HOS), and Samurai Camp (“SC”) Seminars, which date is confirmed with Klemmer Administrative Staff telephonically after the student enrolls. Once the Seminar Attendance Date is confirmed, Klemmer allocates the per student resources to that specific Seminar class. Klemmer makes a significant financial investment per student for each Seminar class. Rescheduling a confirmed Seminar Attendance Date results in significant cost to Klemmer. Klemmer also acknowledges that students may, from time to time, choose to reschedule a confirmed Seminar Attendance Date. Klemmer’s Seminar class rescheduling policy is as follows:        

1.          Once a student has confirmed the date that the student is attending a Seminar class with Klemmer Administrative Staff, that date is the student’s Seminar Attendance Date. There is a button in the database for the enroller to press that confirms the student’s chosen class. 

2.          Any modification of the Seminar Attendance Date will result in an administrative Modification Fee charged to the student, which Modification Fee shall be paid by the student before the Seminar Attendance Date is rescheduled. If the Seminar Attendance Date is rescheduled to an earlier date (brought forward), the student shall pay a Modification Fee of seventy-five dollars ($75.00). If the Seminar Attendance Date is rescheduled to a later date (postponed), the Modification Fee shall be two hundred dollars ($200.00). If student does not pay prior to slip the enroller will get to work with the student to create a payment plan for the modification fee. The student will be made aware that their tuition has an outstanding balance that must be paid before they can attend the seminar. If they were to slip out of that class an additional fee would be placed on their account. 

3.          If a student does not reschedule the Seminar Attendance Date and does not appear for the class on the Seminar Attendance Date, the student shall pay a Modification Fee of two hundred dollars ($200.00).

4.          Modification Fees are not refundable and are not transferrable. If a student is eligible for and requests a refund in accordance with Klemmer’s Tuition Refund Policy after paying a Modification Fee, no part of the Modification Fee will be refunded nor transferred to any other student’s account.

5.          Modification Fees are applicable to any rescheduling of Seminar Attendance Dates regardless of whether the student has paid tuition in full, is on a payment plan, or has paid an initial deposit.

6.          If a student does not confirm a Seminar Attendance Date with Klemmer Administrative Staff telephonically within 30 days of the close of their class 1 of 2 actions will be taken. If there is a class listed on their enrollment form they will be marked as committed to that class and the button is activated in terms of their modification fee process. If the class date of what they placed on their form has already passed than the student will be moved into the unassigned folder and the button will be clicked beginning the tracking of their modification fee process. When a student is placed in “Unassigned” status for a current calendar year they will be notified when dates are established for the next calendar year, the student will be notified by Klemmer in writing via email of those dates. 

7.          Modification Fee Waiver. A student may reschedule a Seminar Attendance Date for ALS, HOS, and SC once per each of those three seminar levels without incurring the Modification Fee for a total of three Modification Fee Waivers. Modification Fee Waivers shall not be consolidated or used more than once per seminar level (ALS, HOS, SC). Modification Fee Waivers are not redeemable for cash, transferable, or refundable. Klemmer Kash points may not be used to pay a Modification Fee.

8.          If a Modification Fee or a Modification Fee Waiver is applied and a student wishes to reschedule the Seminar Attendance Date back to the original Seminar Attendance Date after the rescheduled date is confirmed, the student will be charged the applicable Modification Fee.

9.          Modification Fees shall only be applied to ALS, HOS, and SC enrollments after January 1, 2023 and shall not be retroactively applied.

10.       By signing the Seminar enrollment form or completing the on-line Seminar enrollment, the student acknowledges and accepts this Seminar Class Rescheduling Policy 

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COVID-19 POLICY

You are enrolling to attend a Klemmer seminar or event. In doing so you are not obligated to attend the Klemmer seminar or event in which you are enrolling at a specific location, on a specific date, or in a specific format when other dates, locations, and formats are available. All Klemmer seminar events are offered multiple times throughout each year and most are offered in multiple locations. There is no time limit or expiration date on your enrollment and once paid-in-full, your tuition will never be increased. Klemmer makes no guaranty or warranty that the Klemmer seminar or event in which you are enrolling will be held at a specific location, on a specific date, or in a specific format. Klemmer reserves the right to cancel, postpone, reschedule, relocate, or reformat all Klemmer seminars and events as Klemmer deems necessary with little or no notice. You agree that the cancellation, postponement, rescheduling, relocation, or reformatting of the Klemmer seminar or event in which you are enrolling shall not be a breach of your enrollment agreement or contract with Klemmer. You acknowledge that a worldwide pandemic has impacted the United States resulting in federal, state, and local governments limiting gatherings of people, including Klemmer seminars and events. These limitations are announced and changed with little or no notice. Klemmer will provide alternative dates and locations when available and as practicable. Klemmer may also hold the Klemmer seminar or event in which you are enrolling in an alternative format such as a virtual/online medium instead of on-site. By signing this form, you agree that in the event of any act, order, rule, regulation, or law of any government entity or any act of God, commercial impracticability, or force majeure event including without limitation, natural disasters, states of emergency, war, terrorist attacks, viruses, epidemics, pandemics, strikes, work stoppages, curfew, venue closures, lack of enrollment, uprisings, insurrections, riots, protests, civil unrest, martial law, or other obstructions (“Events”) resulting in the cancellation, postponement, rescheduling, relocation, or reformatting of the Klemmer seminar or event in which you are enrolling that you are not on the basis of such Events entitled to the recovery of any economic loss nor are you eligible for a refund of the tuition or admission fee paid by you for the Klemmer seminar or event in which you are enrolling.